FAQs

Our process begins with an initial iclient meeting to address your questions, establish a relationship, and understand your practice's needs. After signing a contract outlining rights and obligations, you can request shifts on a first-come, first-served basis. This allows you to utilize our services in a way that best suits your practice. Contact us today to discuss your specific requirements.

Our staffing fees are based on an hourly rate, which varies depending on shift timing and requested services. Additional charges apply for short-notice requests, certain cancellations, and placements. Your costs directly reflect the hours worked by our assigned employees and the services VSS provides. While we're not a third-party placement agency, we do offer direct hiring options for our employees, which incur placement fees. Contact us for detailed information about our relief staffing options and associated costs.

Yes, shift cancellations are possible. However, fees apply for short-notice cancellations, typically those made less than a week in advance. Please refer to our company policy and fee schedule for specifics. Keep in mind that frequent cancellations may affect staff confidence in accepting your future shifts. We encourage you to use our service in a way that best meets your needs while considering the impact on our staff. For more information about our relief staffing benefits, please explore our website.

Our assignment fulfillment rate varies based on factors such as time of year, request lead time, and location within our service area. While we strive for high fulfillment rates, VSS cannot guarantee request fulfillment. To discuss your practice's specific needs and potential placement rates, please contact Veterinary System Services, Inc directly.

Our billing operates on a two-week cycle. You don't pay employees directly at the time of service. After our staff completes the requested work, you'll receive an invoice from VSS covering all fees for services rendered during that two-week period. If you have any questions about our relief staffing billing process, please don't hesitate to contact us.

While our primary focus is providing temporary or relief staffing, we understand that this can lead to identifying potential long-term employees. We're happy to facilitate such transitions. However, please note that all VSS employees are W-2, 'at will' workers without third-party employment contracts. Many choose relief work as a career and may not be seeking permanent positions. VSS doesn't represent employees in job negotiations or provide guarantees. Contact us to learn more about finding qualified employees through our contract staffing agency.

Your primary obligations include providing a safe work environment that complies with all labor laws and supplying the necessary tools for assigned tasks. You're not required to retain employees who don't meet your needs. Human resource matters such as workers' compensation, taxes, and corrective actions are handled by VSS. According to recent industry data, a significant portion of veterinary practices now utilize relief staff. Our relief staffing agency can connect you with skilled professionals to support your practice.

Currently, the majority of our employees are equipped with dosimeter badges. For the few without badges, our policy prohibits them from assisting with X-rays unless the client provides a badge. For more information about our dosimeter badge policies and other safety measures, please contact our relief staffing agency.

As a temporary contract staffing agency, we do not offer guarantees for placements. For a detailed discussion about your clinic's staffing needs, we encourage you to speak with one of our Certified Staffing Professionals.

VSS utilizes our own employees to fulfill relief shift requests for clients. Our staff can view shift requests in our relief staffing system and select them on a first-come, first-served basis. We also accommodate direct requests for specific employees who have previously worked well with your clinic, allowing you to request their return if they're a good fit for your needs.